Refund Policy
Returns, refunds, and your rights when buying Chrome Esports merchandise.
10 minutes reading
Last updated · September 2026
1. Overview
Chrome Esports does not offer voluntary returns, refunds, or exchanges when you change your mind about merchandise. This policy does not limit your rights under the Australian Consumer Law or other mandatory consumer laws that apply to your purchase, including New Zealand's Consumer Guarantees Act where applicable.
2. Change of mind and sizing
If the item supplied matches your order, we do not offer a voluntary return because you no longer want it or selected a size that does not fit. Please check the product details and your order before paying. Your rights still apply if the item has a problem covered by consumer law.
3. Faulty, damaged, or incorrect items
Contact us if an item is faulty, unsafe, damaged on arrival, materially different from its description, or not what you ordered. Under the Australian Consumer Law, a major problem gives you a choice of refund or replacement. For a minor problem, we may repair the item within a reasonable time, and other remedies may become available if we cannot. We will honour other mandatory consumer rights that apply to your purchase.
4. Missing or delayed orders
If an order does not arrive within an agreed or reasonable time, contact us so we can investigate and provide the remedy required by applicable law. This may include a replacement or refund. Tell us promptly if you notice an address mistake. We will try to correct it before dispatch, but carrier rerouting may not be possible once the parcel has left us. We assess delivery problems on their facts.
5. Returns and return costs
Please contact us before posting an item back so we can give you return instructions. Keep your proof of purchase and receipts for any return postage. If the item has a problem covered by applicable consumer guarantees, we will reimburse reasonable return costs you paid where required by law. Contacting us first helps us resolve the issue and does not restrict your rights.
6. Orders we cannot fulfil
If Chrome Esports cancels an order because we cannot supply it, we will refund the amount paid for the unfulfilled order to the original payment method unless we agree on another lawful arrangement with you.
7. Contact
To report a problem or ask about this policy, use our contact page or email contact@chromeesports.com. Include your order reference and a description of the issue. Photos can help where relevant. We do not impose a fixed claim deadline on rights that continue under applicable consumer law.
